How can we help?
Tell us what’s going on with your sauna, your delivery or your Ionizer Plus, and our customer service team will get back to you. If it can’t wait, call us: during business hours it’s the fastest way.
Go to the form
Delivery driver there now? Don’t wait for a reply. Call +1 (720) 239-1485 before you sign, and see what to do if it’s damaged.
Tell us what’s going on
Choose a reason first, and the form asks only what it needs. Fields marked * are required.
Customer service Mon–Fri, 8am–5pm Mountain Time · cs@hightechhealth.com · Boulder, Colorado
From your message to a solution
Tell us what’s going on
Choose the reason that fits. The form then asks only what it needs: photos for damage, and when you bought your sauna if something isn’t working.
We look into it
Customer service reads every case during business hours, Monday to Friday, and gets back to you by email, or by phone if you leave a number.
We see it through
We’ll tell you what happens next, whether that’s a walk-through by phone, a part or a repair, and keep you updated until it’s sorted.
Driver still there? Call us before you sign
- Write “damaged” on the delivery receipt and describe what you see.
- Take photos of the boxes and the damage.
- Refuse the shipment if you can feel or see damage to the wood or sauna pieces.
Found damage after unpacking? Tell us within 48 hours of delivery, so the shipping company can be held responsible. Choose New sauna shipping damage in the form and add your photos, or email them to cs@hightechhealth.com.
Answers you can get right now
Shipping, tracking and delivery day
How long it takes, when tracking arrives, and what to check before you sign.
Returns and cancellations
The 30-day window, how to start a return, and what’s deducted from a refund.
Filters and parts
Replacement filters, hoses and tune-ups, ready to order online.
How long, how often, how hot
Answers on sessions, temperature and looking after your sauna.
Quick answers
How soon will I hear back?
We reply during business hours, Monday to Friday, 8am to 5pm Mountain Time. If it can’t wait, call +1 (720) 239-1485.
The delivery driver is here and something looks damaged. What do I do?
Don’t wait for the form. Before you sign, write “damaged” on the delivery receipt and describe what you see, take photos, and refuse the shipment if you can feel or see damage to the wood or sauna pieces. Then call us at +1 (720) 239-1485. We’ll get a new sauna out to you as soon as possible. What to check on delivery day.
I found damage after unpacking. Is it too late?
Not if you tell us within 48 hours of delivery: that’s what lets the shipping company be held responsible. Choose New sauna shipping damage in the form and add your photos, or call +1 (720) 239-1485 and email the photos to cs@hightechhealth.com.
What photos should I send?
Two kinds. Up to four close-ups of the damage, and up to four wider shots of the whole piece, from far enough back that we can see where each close-up was taken. The upload fields appear when you choose New sauna shipping damage, Sauna has wood issue or Sauna not functioning.
Where’s my tracking number?
Tracking comes by email once your sauna ships, and the carrier then calls to book a delivery window. If you can’t find it, check your spam folder, then choose New sauna tracking in the form or call us.
How do I return or cancel an order?
Call customer service at +1 (720) 239-1485. A return needs a Return Merchandise Authorization (RMA), and we’ll walk you through it. Our return policy explains the 30-day window and what’s deducted from a refund.
Is my sauna still under warranty?
Tell us the year you bought it and whether you’re the original owner. The form asks for both when you choose Sauna not functioning, and we’ll check what your warranty covers.
Where do I get Ionizer Plus filters and parts?
Order them online: replacement filters, hoses and tune-ups. If your Ionizer Plus isn’t working, choose Ionizer Plus not functioning in the form.
I’m shopping for a sauna. Who should I talk to?
Our sales team, at 1-800-794-5355, or send your questions from our request information page.
