YOUR SAUNA IS ON ITS WAY!
We’re excited for you to receive your new sauna!
A smooth delivery is our top priority.
This simple guide will walk you through exactly what to expect.
High Tech Health Sauna Delivery
Your sauna, delivered without the guesswork. Think of this as your welcome guide; short, helpful, and easy to follow.
Browse the overview, check the FAQs, and reach out anytime.
Get Help Fast
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Note: Questions about delivery are best handled by Customer Service.
Order & Shipping Timeline
1. We Got Your Order
Woohoo! Your order is in, and we’re getting your sauna ready to head your way.
2. It's On the Way!
Your sauna is packed up and on the move! We’ll send you an email with tracking info so you can follow along.
3. Let's Pick a Day
The delivery team will give you a call to find a time that works perfectly with your schedule.
4. Welcome Home, Sauna!
Your sauna is here! Time to get it set up and start relaxing — whether you’re doing it yourself or we’re sending our team to help.
STANDARD OPTION
Option 1: Standard Delivery & Self Install
Good news! All our saunas are designed with easy DIY setup in mind. Our interlocking panels that make assembly quick and simple with millimeter or less variance to ensure tight, perfect fits.
What’s included:
✓ Pallet delivered to your ground-level location (curbside delivery)
✓ Tracking info sent as soon as your sauna ships and we help you the entire way.
✓ An adult (18+) needs to be home to receive the delivery
What to know:
Delivery covers ground-level drop-off only—no stairs, steep driveways, or long carries
✓ If access is tricky, we may need to do curbside delivery instead
✓ We recommend having two people ready to move your sauna inside to keep it dry and protected
Self Assembly Details:
✓ Most people finish setup in under 2 hours.
✓ No fancy tools needed
✓ Electrical requirements are standard 120V 15 amp circuit for TR1, TR2, and TRS2.
✓ Electrical requirements are 120V 20 amp circuit for TR3 and TRS3.
✓ Installation instructions and access to informational and instructional videos are provided.
✓ Questions? Our team is here to help! Call us at: +1 (720) 239-1485
PREMIUM OPTION
Option 2: Professional Installation
Need help with setup and installation? No worries. We have you covered with our premium white-glove service.
These services are provided by our partners at 153 Install. They are completely trained and certified on High Tech Health Sauna installation and set up.
Your Options:
✓ “Last Mile” Delivery to your home.
✓ Options for end to end service, including bringing into your home.
✓ Full Installation.
✓ Removal of debris and trash.
✓ An adult (18+) needs to be home to receive the delivery
What to know:
✓ Scheduling and coordination is handled through 153 Install. We can help you through the process as well.
✓ White-glove installation does not include any electrician work that may be needed in your home.
✓ Payment for professional installation services are not paid to High Tech Health. They are paid directly to 153 Install.
✓ Questions? Our team is here to help! Call us at: +1 (720) 239-1485
It's Delivery Time!
About Your Curbside Delivery
Your delivery will be what’s called “curbside,” which means the driver will bring your sauna to the edge of your property (like your curb or sidewalk). For liability reasons, they typically can’t come onto your property, but they’ll get it as close as possible to make things easier for you.
Important — Before You Sign: When your sauna arrives, the delivery person will ask for your signature. Your signature confirms that everything looks good and arrived in great condition. That’s why we really encourage you to take a few minutes to look over the packaging before you sign anything. Check for any obvious damage, dents, or concerns.
We know delivery drivers can sometimes seem like they’re in a rush, but they’re required to wait for you to inspect everything. Take your time! It’s much easier to address any issues right at delivery than after the fact. A few extra minutes now ensures you can start enjoying your sauna with complete peace of mind.
Good Condition
Acceptable
Your package should look similar to the image above.
The following conditions are OK and you can accept the delivery.
- Scuffs
- Torn plastic
- Dirty boxes
- Boxes that are dinged, dented, or torn at the corners and no wood is visible (it’s okay, the packaging is there to take the abuse!)
- Minor tears of the cardboard protecting your sauna
- Damage to the pallet (its job is done!)
- There are 4 boxes — you received the entire thing!
Bad Condition
NOT Acceptable
The following conditions are NOT OK and you should reject the delivery:
- Boxes are on their side
- If the pallet is missing
- If there are punctures in any of the boxes, tear the hole open further to feel and look inside. Reject the shipment if you can feel damage to the wood or sauna pieces.
- If there is a large tear to the cardboard, tear the hole open further and feel inside. Reject the shipment if you can feel or see damage to the wood or sauna pieces.
- If the sauna sounds like a “rain stick” when they move it. That means the glass is broken inside. Do not accept it.
- If there are fewer than 4 boxes
Accept Process
Everything Looks Good?
If all looks good then please do the following:
- Write a note about the condition of the delivery on the “Proof of Delivery” paperwork (P.O.D.). Especially write down any packaging damage that you aren’t sure about.
- Go ahead and sign it and accept the delivery!
Reject Process
I Can’t Accept!
In the case that your delivery is not acceptable, please follow this process:
- Write on the “Proof of Delivery” (P.O.D.) document that the shipment is damaged. Describe the damage.
- Take photos of the damage if you can.
- Tell the delivery person that you reject the shipment.
- Call High Tech Health customer service at +1 (720) 239-1485 and tell us that you rejected the shipment.
- Email photos to cs@hightechhealth.com.
- We will get a new sauna out to you as soon as possible.
Bringing Your Sauna Inside
Two People:
- Carefully lay the boxes down on their side.
- Open the boxes and bring the pieces in one-at-a-time.
Inspect Carefully:
- IMPORTANT! You must inspect your sauna fully within the FIRST 48 HOURS of receiving it.
- If you discover damage once the packages are fully opened, you MUST report this to us within those 48 hours so that the shipping company can be held responsible.
Questions or Issues?
Call Customer Service: +1 720-239-1485
What tools do I need?
No special tools are needed. A single screwdriver is all you’ll need.
How long does it take to assemble my new sauna?
Most customers install their sauna in 1 – 2 hours. We do recommend having 2 people available for installation to allow for one person to hold things in place while the other provides any necessary adjustments.
I'm not ready for it yet. Can I delay my shipping?
Yes. If you let us know in advance, in most cases, we can delay shipment for you until you get your wellness space ready to receive your new sauna. If it’s for an extended period of time, we may need to charge a monthly holding fee. Please discuss with your sales person at time of sale.
If you do not tell us in advance that you cannot receive the sauna, then a storage fee may be applied by the shipping company. So, please let us know ASAP!
I'm in a hurry. Do you offer expedited shipping?
Currently we do not offer “faster” or “expedited” shipping. Keep in mind though, that our shipping and delivery times are some of the fastest in the industry. In most cases, you should receive your sauna within a week to 7 business days after your order.
If the sauna I want is not in stock, then what?
If your sauna is not available at the time you would like to purchase, you can place a deposit and a specialist will keep you updated. When the sauna is back in stock and ready to ship, you can pay the balance, and shipping will commence immediately.
How long does it take to ship my order?
Shipping on in-stock orders is typically performed within 24-48 hours from your purchase, depending on the day of your purchase. We process orders on all weekdays.
What is the average shipping time to the continental US?
It takes approximately 3-5 business days for your sauna to reach you. You will receive tracking information and your sauna specialist as well as our shipping team will be in constant contact throughout the entire process.
How does shipping work outside the continental US?
Hawaii and Alaska, on average take 2 – 3 weeks for your sauna to arrive as it travels by boat.
Overseas timing varies depending on location. Factors include the destination country as well as customs processes. Ask your sauna specialist for details and specific estimates.