Frequently Asked Questions
Because we want to talk to you before you buy. Our products are not for everyone and we want to be sure our products will help you meet your health goals. We could sell our products on the internet and make it impossible for you to ever talk with a person at our company, just like other companies do, but then a significant fraction of our customers would not get the support and help with the products they need to achieve results. People use our products because they get results.
No. We think our products are the best value available and quite affordable. Call us and find out! More importantly, find out what they can do for you. The number is at the top of your screen.
Yes. The correct term is “electrolyzer”, but “ionizer” is in common use.
It is manufactured in Japan by Akai Electric Company Ltd. The Japanese have a reputation for and culture that values high quality manufacturing, and the Ionizer Plus is a great example. Ask anyone who has one, they will probably tell you they have never owned a better made appliance. This is a product you will have for a long time.
Nearly every other ionizer available in the United States is made in Korea — the difference is striking. As an example you might be more familiar with, would you rather have a Japanese car or a Korean car at the same price?
Yes, and it is something you are unlikely to find with any competitor. Since 1994, we have been helping health practitioners and their patients identify and correct metabolic acidosis. Almost no one has more experience than us. More health practitioners recommend High Tech Health because we provide the necessary support for people to achieve their health goals.
Yes. We do not make a big deal of it like some of our competitors do. Perhaps their product doesn’t have much else to talk about.
Absolutely and the Ionizer Plus is one of the very few that has one available! Most water electrolyzers have a self-cleaning mode (the Ionizer Plus included), but this alone will not enable your product to last very long. Eventually minerals build up inside the unit until the pressure causes a seal to fail. Once this happens, water leaks and destroys a circuit board. Our cleaning cartridge provides a simple and convenient way to soak the internal surfaces with a natural citric acid solution. This lifts off the minerals that were starting to build up and keeps your product functioning like the day you bought it.
As of January 1, 2009, the Ionizer Plus comes standard with a 5-year limited warranty covering manufacturing defects in material and workmanship. Everyone who owns one knows it doesn’t need a 5-year warranty, but new customers have been asking for it (perhaps because of experience with Korean ionizers).
Yes and we are one of the very few companies that do (comparing to another company? Ask if they have a restocking fee — we bet they do). We are so confident you will love your Ionizer Plus that if you are unsatisfied with the product for any reason during the first 30-days of ownership, you can send it back for a full refund less the cost of shipping.
Absolutely not! Adding minerals is something under-powered ionizers need to do. Worse than that, when they add calcium this way, not all of the sulfite is removed during electrolysis, meaning you are also adding sulfite to your drinking water. Its totally unnecessary with a sufficiently powered ionizer like the Ionizer Plus®.
No. You simply attach a small hose to the end of your faucet with a diverter value. You can probably get by without any tools too if the end of your faucet unscrews easily. This type of installation takes only minutes, may be easily removed, and will not “tie up” your sink. The unit can be wall mounted or positioned on your counter top. It will require an area 10.4 inches wide and 6.0 inches deep.
No, and it can hardly get any simpler with the Ionizer Plus. Lift the switch on the diverter value at the end of your faucet to route the water into the Ionizer Plus. One button on the device controls the level of alkalinity produced — for the most the part you will not change this very often (there are 4 levels). Simply hold your cup beneath the adjustable stainless steel hose/spout to catch the delicious alkaline-ion water.
This is the wrong question to be asking because the strength of a water electrolyzer depends upon how powerful it is. The unit’s power is measured in watts. The Ionizer Plus is 200 watts and strong enough to not need any mineral additions or “electrolysis enhancer” to obtain sufficient alkalinity. The number of plates is unimportant. We too could cut our plates in half and stack them and have more plates than everyone else, but there is just no reason to do so.
The Ionizer Plus utilizes granular activated carbon to absorb chlorine and chemicals. It utilizes another carbon stage to absorb lead. It has a 0.1 micron membrane filter that will block anything larger than 0.1 micron — that includes all bacteria.
The filter is good for 6000 liters before requiring replacement, unless you have a lot of sediment in your water (i.e. from shallow wells). In that case, we suggest you pre-filter your water. 6,000 liters will last the average family of four about one year based on usage of 4.3 gallons of water per day. The Ionizer Plus features a digital meter that monitors the exact amount of water that has been processed through the filter. Audible and visual indicators will inform you when it is time to replace the filter. The digital meter retains its value even when unplugged. A filter change takes only about a minute.
Actually, there are two UV bulbs in the Ionizer Plus. Although you can see the reflection of the UV through a special viewing window, the unit’s special service diagnostic program (SDP) will alert you to the need for replacement by displaying “UV change” in the window that normally displays the liter meter.
It is unlikely you will see this because the UV lamps are rated at 2500 hours of use (225,000 gallons) or for approximately 20,000 times used. If you use the unit four times per day, it should last you 13.7 years before needing replacement.
No. Water softeners usually work as an ion exchange — they replace the calcium and magnesium in your water with sodium or potassium. If this water is then routed into an ionizer, it will concentrate the minerals present, which in the case of sodium results in water that tastes salty. Most importantly, people usually do not need so much sodium in their diet, so it is not a good idea.
We suggest that you either run a separate pipe bypassing the softener and connecting to your kitchen cold-water tap, or disconnect the softener.
The best way to hook up a water softener is just to soften the hot water (the ionizer can only use cold water anyway). This will extend the life of the water softener and it is a simple change for a plumber. If the whole house has been connected to the water softener and you do not want to disconnect it, there is still another option. Good water softener people will not connect the softener to outside tap water because the salt in the water will kill the plants. Get a plumber to provide a connection from the ionizer to an outside water tap.
Also note, water softeners are often hooked up with a reverse osmosis machine (see the question about using the ionizer with an RO machine).
Often no, and it is highly recommended that you don’t. While reverse osmosis can remove a number of contaminants from water, it does so at the expense of a lot of wasted water AND it strips the beneficial minerals out. Often called dead-water, the resulting water has a pH typically between 5.5 and 6.5, making it quite acidic. Acidic water is best avoided because it will leach metals out of your plumbing and into your drinking water.
Lacking minerals, reverse osmosis water cannot be used with an electrolyzer because there is not enough minerals to concentrate. This can sometimes be remedied with the use of a filter that adds minerals back to the water (ask our staff about this). Another consideration is whether the tank on the RO machine holds enough water to run an electrolyzer through its cleaning process. A 3 gallon tank should be minimally sufficient, but 5 gallons is better. The output of the RO machine would also need to be at least ~15psi, but preferably 18psi for the electrolyzer.
No. The machine connects to your water via a diverter valve that fits at the end of your faucet. Standard faucets have one of two typical threadings on the end and both will work with the Ionizer Plus. A sprayer faucet, or one of the specialty faucets that do not have the standard fittings will not work.
The potential of your tap water to reach a certain pH under electrolysis is completely dependent on the minerals present in your water. Any company telling you differently either does not understand how they work or are deceiving you. Everyone’s water is different. Unless your water is acidic to begin with (below 7.0 pH), the Ionizer Plus will provide a range of about 5.0 to 10.0 pH. We suggest you drink the water at about a 9.0 pH — studies indicate this is optimal. All of our units come with a pH test kit.
Unfortunately, no. People who need 220/240 volt will need a separate voltage transformer.
No, and this is not recommended for several reasons. First, it creates extra pressure on the inside of the device stressing seals and reducing the potential life of the product. Second, it gives you less flexibility to move it and usually requires that you modify your counter or sink. We have yet to see an ionizer designed for such use that meets our standards.
Minerals build up inside an ionizer, and if they build up enough, they will clog a hose and cause a leak which can destroy circuit boards. Other companies that do not offer a cleaning cartridge either expect you to run vinegar through it (a tedious process and not completely effective) or simply buy a new ionizer when the first one fails. Cleaning cartridges are necessary to prolong the life of an ionizer. The rate of buildup inside the machine will vary depending on your water. If you tend to see hardwater stains, then it is advised you do it fairly often. Typically, people will run a cleaning cartridge every time they change the filter, which is about once per year. The cleaning cartridge provides a natural citric acid solution to remove built up minerals.
Adding drops to your water to make it more alkaline is an expensive and inefficient way to get alkaline water. It is also a bit unnatural. Water created with drops also does not produce water that is more easily absorbed or that will enhance free-radical scavenging of anti-oxidants, as does water from the Ionizer Plus&trade. We also find that if products are too inconvenient, people will not use them enough to realize any benefit.